CANCELLATION POLICY

For booking we require name, address, phone number. The start and finish time of event, as well as the type of surface we will set up on. No cash deposit is required, but payment must be made when set up is complete.

There has to be a clear pathway to where you want us to set up. Gates must have a 4 foot access to be able to get the inflatable and dolly through.

TNT INFLATABLES

reserves the right to cancel due to bad weather. If weather is uncertain, we will contact you (or you may contact us) either the day of or the day before your event to discuss options. You can move ahead with your order or cancel. If you cancel due to bad weather, no payment is required. However, if you want us to come set up and the weather gets bad during your rental time, no refund will be given.

PAYMENT

All remaining payments are due in full before set up of the equipment at the event site. Payments must be made with cash, cheque or credit card.

DELIVERY AND SET-UP

There is an additional charge of $25 for delivery, set up/tear down and cleaning.

Our rental hours range from 8:00am to 7:00 pm, however you must specify your desired rental time during booking. On the day of the event, unless otherwise specified we will arrive on or before your listed start time. The contact person on the contract must be present on delivery to review the contract and safety procedures. Once the inflatable is set up and secured, it cannot be moved. The set up area needs to be easily accessible.

The best location to set up an inflatable is an open, flat area with no overhead trees or power lines. Depending on the number of rentals, set up can take approximately 30-45 minutes. Please check the dimensions of your booked inflatable to ensure enough space is available to accommodate the rental. It is the customer’s responsibility to measure in advance for adequate space and provide a flat area for set up clear of objects and debris.

PICK UP

Our staff will return to pick up your rentals within three hours of your requested end time.

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